Housing Navigation Specialist

TITLE: Housing Navigation Specialist

DEPARTMENT: Promise of a New Day (POND) Supportive Housing & Workforce

REPORTS TO: POND Program Manager

SALARY RANGE: $20-$24 per hour DOE (+$1/hr Spanish) Non-Exempt, Band Level 1

DEADLINE TO APPLY: Open until filled

one•n•ten is a nonprofit organization dedicated to serving and assisting lesbian, gay, bisexual, transgender, and questioning (LGBTQ) youth ages 14 to 24. From weekly discussion groups to fun, social networking events, we create a safe space, mentally and physically, for youth of all socio-economic and cultural backgrounds. We also offer resources to promote healthy choices and living. Youth with needs have the option to speak with peers or volunteers one-on-one, in a supervised setting. We provide youth with a variety of tools and opportunities to improve self-esteem and self-acceptance.

VISION: one•n•ten envisions a world where all LGBTQ+ youth and young adults are embraced for who they are, actively engaged in their communities, and empowered to lead.

MISSION: To serve LGBTQ+ youth and young adults ages 11-24. We enhance their lives by providing empowering social and service programs that promote self-expression, self-acceptance, leadership development, and healthy life choices.

Job Summary & Essential Functions/Responsibilities/Duties

The POND Housing program is a supportive Rapid Re-Housing program designed to provide short term housing solutions for LGBTQ+ and allied youth experiencing homelessness, helping them develop the skills necessary to successfully transition to independent living.

The Housing Navigation Specialist is a part of the POND team. This role is responsible forcompleting enrollments for youth entering the program, working with community partners in housing, and coaching youth to develop and complete their action plans to ultimately reach a positive housing outcome within 6 months to 1 year. Youth experiencing homelessness frequent the one•n•ten Youth Center for resources navigation. 

The Housing Navigation Specialist often travels to local sites where one•n•ten youth are housed. 

The Housing Navigation Specialist works 1-2 evenings per week out of the youth center, or other program locations, supporting general programming and offering resources, which may includereferrals for job training, support in developing life skills, transportation assistance, connection to resources, and more. 

Key Areas of Responsibilities:

• Plan and oversee development of youth participants in the POND Housing program, including coaching youth to develop and meet the goals of their action plans to successfully complete the program and transition to independent living. 

• Conduct resource navigation for youth experiencing homelessness and work collaboratively with the POND Workforce Specialist in navigating employment opportunities for youth. 

• Assist in modifying POND Housing program and housing navigation services as they evolve and shift within organizational goals/mission. 

• Develop individual housing placement plans with youth participants, including income and potential subsidy calculations. 

• Coordinate age-appropriate group activities, including those emphasizing life skills, education, community engagement, healthy choices, and independence. 

• Establish and enforce safe-space guidelines consistent with organizational goals/mission. 

• Represent the agency on the Community Councils & Task forces related to ending homelessness. 

• Develop and maintain relationships with schools, community leaders, and appropriate community agencies to assist with recruitment and referral services. 

• Build and maintain partner relationships with agencies serving youth, with a particular focus of engaging organizations that serve BIPOC and LGBTQ+ youth in Arizona 

• Demonstrate leadership to ensure appropriate conduct, safety and development of participants. 

• Evaluate programs on a continual basis to ensure programs/activities respond to member needs and address participant’s sexual orientation, gender identity and cultural diversity. 

• Oversee proper record keeping and reporting including activities and events conducted, breakdowns of daily participation figures, notable achievements and any problems/issues. Including working within HMIS and Salesforce regularly. 

Knowledge/Skills and Abilities:

• Knowledge of homeless systems of care in Maricopa Country as well as resources and referrals for supportive programs for youth experiencing homelessness.  
• Extensive experience in positive youth development and trauma informed care-based program development & implementation.  
• Proven experience in program development & implementation to benefit diverse populations of youth and young adults. 
• Excellent communication and interpersonal skills with people at all levels and in all settings relevant to the organization’s mission. 
• Exceptional attention to detail and organizational skills; ability to multi-task with confidence and multiple deadlines. 
• Ability to work independently at times and as part of a highly collaborative professional team with enthusiasm and commitment. 

Core Competencies and Abilities: 

• Relate to and work effectively with, youth/young adults, staff, & organizational leaders. 

• Manage program budgets and develop program data and report(s) as requested. 

• Risk Management skills, prevention, intervention and de-escalations skills. 

• Organize materials, documents, and program activities. 

• Identify & resolve problems in a timely manner & maintain an appropriate paper trial.  

• Prioritize and plan work activities, use time efficiently, set goals and objectives, and develop realistic action plans with youth participants. 

• Demonstrates accuracy and thoroughness, complete work in a timely manner, and monitor own work to ensure quality. 

• Simultaneously work on multiple projects and quickly switch gears as needed. 

• Adapt to changes within the workplace & during the planning and execution of programs. 

Schedule: Non-exempt full-time, as needed & required by the position, including occasional night/weekend work.

Physical Requirements/Demands: Standing, walking, repetitive motions, bending, stretching and able to lift 40lbs without issue.

Travel: Ability & willingness to drive reliable personal vehicle as needed. Mileage reimbursement is available

Background Check: Willingness to take and pass a background check and obtain a Federal Fingerprint Clearance Card

Position Qualifications

Required: 

• Bachelor’s degree or equivalent work experience in social services, direct service work with youth, housing or workforce sectors.  
• Strong computer skills required, including use of Microsoft Office and other database systems. 

• 3+ years of experience in developing & leading resilience-based programs for youth & young adults. 

• Familiarity with Salesforce database/CMS systems a plus. Good judgment, discretion, confidentiality. 

• Experience working with diverse committees. 

• Reliable personal transportation, including current registration and insurance coverage. 
• Current Fingerprint Clearance card, or ability to obtain and maintain one. 

Preferred:

• Bilingual in English and Spanish, pay differential available based on proven fluency 
• Proficiency in Salesforce and HMIS systems 
• Experience working with LGBTQ+ and BIPOC youth in a programmatic setting 

DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications & or objectives required of employees assigned to this job.

INSTRUCTIONS – HOW TO APPLY

Email resumes to careers@onenten.org, include “HNS Submission” in the subject line.

Note: Applications will not be accepted through any other means. Applicants can expect to receive confirmation within 2 business days indicating that an application has been successfully received.

Application Submission Deadline: Open Until Filled

one•n•ten is an EOE/ADA Reasonable Accommodation Employer.